Piglet and Fluffy's Boarding

Diana looked after our Guinea pigs this summer and we were very happy with the care they received. Diana was a pleasure to deal with and sent us frequent photos and updates about our happy piggies. When one our piggies was ill, she handled the situation sensitively and with care. I would definitely recommend Piglet and Fluffy's Boarding.

From Angelina Cowley on 02/09/2024

Boarders Response:Thank you Angelina for the lovely review! We hope to see you and the girls again.

The booking process was quick and communication was great as I had quick responses. I had thought this would be a suitable environment for my pet rabbit. My rabbit was only there for 2 nights (May 2024) but I would not go back! I had received updates about his wellbeing (including pictures/videos), telling me he is fine and that he had no issues. I explained that my rabbit was prone to diarrhea when stressed. I provided a care plan and included Fibreplex medication in case he had loose stool. They assured me he was fine throughout his stay. When I went to pick him up he had loose stool (clearly diarrhea) stuck to his fur all over his underside, even though I was reassured he did not have any loose stool during his stay. When I got home I found poop smeared all over the fleeces I provided as well as in his toy tunnel (which were unsalvageable and I had to throw away). Clearly he had very loose stool but they had failed to inform me. The poop was very dried down and stuck too, so it was not like it had just happened. I messaged my concerns and asked why I was not informed and why Fibreplex was not administered. The response was not adequate and she stated that the morning of pick up she was out of the house and the other boarder would be there for pick up. She said had not noticed anything. Would not go back to this boarder!!!

From Y.N on 22/08/2024

Boarders Response:Thank you for your review. I am sure you are well aware that rabbits are very sensitive to changes in their environment and it is the owner's responsibility to decide whether leaving them at a completely new place is suitable for the pet, regarding their emotional wellbeing. The updates received from us provides the most up to date and accurate information regarding your pet. As discussed on the day of collection, there were no gastro symptoms in the morning and only noticed loose stools just before collection.

2nd time we used piglet & fluffy, this time for our two guinea pigs. They came back happy, she kept us updated on whatapp while looking after them and sent pics. Thanks. We'll be in touch again with another booking next time!

From AB on 22/06/2024

Boarders Response:Thank you for leaving such a positive review. We look forward to boarding your furries with us in the future!

Diana took care of my two piggies in May. I really liked the photos and short messages about them getting settled and also loved that they could run free in the secure flat. The booking process was easy, and later on, any queries answered quickly. I will definitely come back in the future and recommend Diana kind care. Thank you

From Anna W on 13/06/2024

Boarders Response:Hi Anna, thank you for the review - was a pleasure looking after your piggies and looking forward to seeing them again soon!

Poor booking process and no way to contact provider other than email. After paying a deposit and sending the booking form, the provider cancelled my booking a day before a 2 week break. This was explained as a due to an error on my part in filling out the pdf booking form.

From Stuart Simpson on 31/01/2024

Boarders Response:Thank you for your review Stuart. Our preferred way to communicate with our clients is through email to keep a history of communication. It is to provide a peace of mind and provide a smooth drop off. Phone number is only given out once pet has been dropped off, to keep in contact with owner via WhatsApp. The deposit only reserves your pet’s dates for boarding, it does not book them in. Completed boarding form is required to book your dates, so other clients cannot book. There were several days of no communication from your end after sending our response to your enquiry. We deemed you do not wish to board with us and booked others in. Our email states the form “must be sent back 1 week prior to arrival”. The form was received 2 days before date of arrival and was incomplete. It is the client’s responsibility to ensure form is fully complete. We have contacted you raising this concern and received no response for more than 24hours, hence was obliged to book other pets in.

Diana looked after my Russian dwarf hamster for 2 weeks in August and did a fantastic job. I received regular updates, including pictures when possible, and Diana gave me lots of really helpful advice (i.e. regarding what foods my hamster had eaten and what they liked and didn't like etc). Diana was really responsive and the whole booking process was super easy too. I will definitely be booking in with Diana again - thank you!

From Serena V on 27/09/2023

Highly recommend! Diana is brilliant, took such a good care of my piggie while I was away. Very nice as a person and super professional. Can't be happier with the service and definitely will keep in touch when going away again.

From Ina on 04/09/2023

Diana looked after my hamster for two weeks with regular picture updates. There were some concerns regarding my hamster's grooming habits which she communicated with me and found solutions too. She was really accommodating regarding the drop off and pick up times too!

From Isna on 08/08/2023

Diana looked after my bunny for a week in August. She was so kind she also offered to help me get my bunny used to his new food gradually! Wonderful experience, would definitely recommend it again:)

From Karin on 20/12/2022

They looked after our hamster for a couple of weeks, all went smooth, had photo updates, hamster came back today looking healthy and happy. Easy/quick drop off/collection (near the dlr station). we will be in touch again next time we need someone to look after our hamster.

From Mr hammy on 28/09/2022

Diana looked for our hamster Ginger brilliantly. She kept us posted daily and even showed him a couple of new tricks. She's a wonderful pet sitter, very knowledgeable and creative finding solutions.

From Libertad on 19/08/2022

Diana looked after our 2 guinea pigs and did an amazing job. She was very friendly and accommodating when we got in contact and was always quick to respond to messages. Our two boys were well looked after and treated to fresh veggies during their stay. Diana even kindly gave us a bag of vegetables for them when we came to pick them up. Very glad we found Diana's boarding service. We'd highly recommend and will definitely go back in the future!

From Chris on 21/07/2022

My Minilop rabbit stayed with Diana for two weeks. She updated me with pictures , and was also super great with his care my pet was in great hands. I will definitely use again in the future!

From Estela on 19/05/2022

Diana was amazing and so friendly! My bunny loved the stay! Didn't have any issues with the bunny settling or with payments or anything else! So fast and amazing service! I'd definitely recommend and use again! Thanks so much!!!

From Sanjidah Khan on 16/05/2022